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Delivery & Returns Information

Below you'll find information and prices for all of Protect-UK's delivery options. If you have a question about our delivery service, please feel free to contact us.

Free Delivery Above £100 ex VAT (or Over £35 + VAT for Local Deliveries)!

We have tried to make our delivery prices as simple and competitive as possible for the mainland UK with a simple £4.99 delivery fee on all orders upto £100 (ex VAT), and free delivery above £100.

Local delivery is available in the BB5, BB9, BB10, BB11 & BB12 postcodes for free for order above £35.

Want to collect your order? No problems, just select local collection and we will email you when it is ready.

We use a variety of carriers depending on the size of the order, these include DX, APC & Royal Mail and sometimes a personal delivery service for local orders.

Delivery to Scottish Highlands, Northern Ireland & The Islands

For the Scottish Highlands & Islands, the delivery charge is £18.75.

For Northern Ireland, Isle of Man & Jersey, our delivery charge is £18.75.

Out of Stock Items

Normally the items listed on our website are in stock. In the event that an ordered item is out of stock we will notify you of this by email and provide you with a revised estimated delivery date for the item. If the new delivery date does not meet your expectations then you are free to change or cancel your order.

Note: All delivery dates are estimated and are provide as guidance only.

Returns

Change of Mind Returns

“Change of mind” includes purchases you have made in error (accidentally ordered the wrong size or colour), items that don’t fit the way that you would like or unwanted gifts.

We will accept a change of mind return provided it meets the following guidelines:

Return within 14 days
Return with proof of purchase
Item must be unworn, unwashed, unused with all original tags/labels attached
Item is not listed as an excluded item as outlined below
Please note that we are unable to accept returns for certain personal protection products such as face masks, gloves and sanitiser amongst others unless there is a product fault. Thank you for your understanding.

Excluded items (for a change of mind return):

Disposable Items
Sale/Clearance
Personalised product
Bespoke products
Goods that have been specially procured in line with your requirements and do not form part of our standard range

Faulty Product Returns

If something is faulty, incorrectly described or different from the sample shown we will provide an exchange or refund provided the item is returned within a reasonable time with proof of purchase.

Exchanges

Exchanges for the same item in a different size will not incur any additional charges (delivery maybe charged at a subsidised rate). If the new item is a different product (including a different colour) and there is a price difference you may need to pay the difference or receive a partial refund.

Refunds

If you request a refund, the purchase price (excluding delivery charges for online orders) will be refunded to you using the original payment method.

In the event of goods arriving with production or manufacturing errors, we reserve the right to correct these prior to offering a refund, at our sole discretion.